Dubai Land Department introduces e-appointment system for developers
The Real Estate Regulatory Authority (RERA), the regulatory arm of the Government of Dubai Land Department (LD) introduced e-Appointment System for trust account services for developers. This allows developers to book suitable appointments in advance to save their money, time and efforts.
The new service will improve customer service in accordance with best internationally-recognized practices to achieve excellence in all services provided to LD’s clients.
Khalid Obaid Al Mutaiwei, Senior Director of the Real Estate Development Trust Account Department at RERA said LD is keen to develop institutional work and teamwork in order to improve the customer service and provide quality distinctive service.
According to Al Mutaiwei, the e-Appointment System allows developers to book suitable appointments for them and for their clients in order to complete transactions, thus reducing waiting time for clients and regulating the flow of work at the department.
Through the e-Appointment System for Trust Account and projects, clients can choose the type of transactions and pick the time exactly by logging into highly flexible schedule that facilitates their work and give the developer the chance to perform other tasks even outside the premise of the LD while waiting for their appointment.
The Real Estate Development Trust Account Department introduced the system in coordination with the Information Technology Department to improve the clients’ experience. Such step reflects the LD’s continuous effort to provide various services to facilitate the procedures through this user friendly application, the e-appointment will increase clients ’satisfaction. Users can view appointments timing, report and other related services through the application.
Emirate: Dubai
Date: Jul 31, 2012
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