DEWA Strengthens Its Relationship With Customers Through ’Hadhreen’ Initiative
Initiative highlights DEWA’s adoption of best international standards
Dubai Electricity and Water Authority (DEWA) has rolled out a new initiative called ’Hadhreen – At Your Service’ to further strengthen its outreach to all its customers, and highlight the world-class service standards that DEWA provides to its varied customer segments and reinforce its commitment to enhancing service excellence to provide the highest levels of customer satisfaction.
"In line with our organisational values and our strategy for sustainable development, and as a customer-centred organisation, we are committed to achieving customer satisfaction and exceeding expectations. At DEWA, we relentlessly pursue innovative ways to further enhance customer service standards. We have underlined our credentials as a highly-reliable provider of uninterrupted electricity and water by adopting international best practices, underscoring our focus as a responsible, strategy-driven organisation. Based on customer focus being a core value of DEWA, we believe that our continuous enhancement of service standards is essential to achieve excellence. Through Hadhreen, we are reiterating our commitment to the community, and emphasising our approach to meet customer requirements and ensuring the highest levels of satisfaction,"
Emirate: Dubai
Date: Jan 22, 2013
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